Computer trouble and no technician nearby? Many problems can be fixed without moving your computer. With ISInet remote support we connect securely to your PC or laptop over the internet and fix it while you watch the screen. Based in Buenos Aires, Argentina, with more than 25 years of experience (since 1998), we help customers anywhere in the world.
What we can fix remotely
- Slow computer and software maintenance: startup programs, temporary file cleanup, Windows optimization.
- Viruses, adware and suspicious programs: scanning and removal.
- Email: setting up Outlook, Gmail and other accounts on your PC.
- Printers and scanners: driver installation and network or USB setup.
- Other peripherals: webcams, WiFi adapters, graphics tablets and more.
- Software and updates: installation, programs that won’t open, failing Windows updates.
- Networks and WiFi: connection setup, shared folders and printers.
- Windows and Office activation: we activate your genuine licenses or help you get the one you need.
- Backups: to external drives, USB sticks or the cloud (Google Drive, OneDrive and similar).
- Advice: how-to questions and recommendations before you buy.
Hardware problems (won’t turn on, broken screen, drops or liquid damage) can’t be fixed remotely.
How it works
- Message us on WhatsApp and tell us what’s wrong.
- We confirm whether it can be fixed remotely and send you a quote before we start.
- Download RustDesk, a free, open-source remote access program, from its official site: rustdesk.com. Open it and send us the ID and password it shows on screen.
- We work on your computer while you watch: you can follow every step and end the session whenever you want.
- When we finish, we close the session and access is turned off.
Security and privacy
- We can only connect if you open RustDesk and give us the ID and password at that moment. Closing the program ends the access.
- Download RustDesk only from rustdesk.com, never from links sent by email or message.
- You see everything we do on your screen and can stop the session at any time.
- We don’t access your personal files beyond what’s needed to solve the problem.
- Important: ISInet will never call or message you out of the blue asking for remote access. If someone does so in our name, don’t accept and let us know.
Worldwide service
- Any country, any city: all you need is an internet connection.
- Support in English and Spanish. Ideal if you live abroad, or if you have family in Argentina who need help with their computer.
- Scheduling across time zones: we work on Argentina time (GMT-3) and agree on a time that suits you.
- Clear pricing: you get a quote and the available payment methods before we start.
Get in touch
Message us on WhatsApp (+54 9 11 3276-8489) and tell us what’s happening with your computer. Our shop is at Av. Cazón 548, Tigre, Buenos Aires, Argentina.